FAmilies supporting love ones

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HELPING FAMILIES ONE BY ONE

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service and informs you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Last updated: April 7, 2023

Personal Data

When using Our Service, We may request You to provide Us with certain personally identifiable information that can be used to contact or identify You. This information may include, but is not limited to: Email address, first and last name, phone number, address, state/province, ZIP/postal code, city, and usage data.

Return and Refund Policy

Our policy requires return at time of delivery. Return policy applies only to non-perishable items. All non perishable items may be returned at time of delivery for store credit.

We do not issue returns for situations where the package is refused for:

Inmate out to court

Inmate loss of package room privileges

Inmate placed in keep lock

Inmate over allowable package limit

Inmate is transferred to another facility

Inmate refuses package

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items.

Any cancelled order within 24 hours of shipment date is subject to a 15% restocking fee. This fee is applied to costs associated with processing and fulfilling the order as well as restocking and processing cancellation and refund.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@FSLONYS@GMAIL.COM

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at FSLONYS@GMAIL.COM